Frequently Asked Questions

What are the masks made of?

The masks are made from nonwoven polymer fabrics.

What is the filtration rating for these masks?

These are disposable masks rated for general use, not N95 masks. The masks filter particulate matter of 2.5 microns or greater (PM2.5) and have bacterial filtration efficiency > 99%.

Are these masks available in different sizes?

We offer masks sized for children and for adults. Otherwise, the masks are one size fits all. They look great on both men and women.

Are these masks really made in Taiwan? Who is the manufacturer?

Yes, the manufacturer is TAIWAN PRO-LEVEL PAPERS INTERNATIONAL CO., LTD. They are a top manufacturer in Taiwan, registered with the US FDA, and have been developing high-quality face masks for over 20 years.

Do you have masks in stock? Where do the masks ship from?

Yes, the masks are currently in stock and ship from Cupertino, California.

How long does it take for my order to ship? When will my masks arrive?

We generally ship your package within 1-2 days. Depending on where you live, it generally take 2-5 business days for the package to arrive. Tracking information is provided.

What is your return policy?

Due to sanitation concerns, masks cannot be returned or exchanged. In the unlikely event of a damaged, defective or wrong item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement. Some exceptions may apply for sealed items only.

Is my online payment secure?

Yes, we use Secure Sockets Layer (SSL) transport to send your order to Square, our payment processor. Other than card type and last 4 digits, we do not store your credit card information on our Web site.

Do you offer bulk discounts for large orders?

Yes, please contact us with the quantity you need for a customized quotation.

I have a question that is not answered here.

Submit your question via our contact form or contact us at support@atriot.com for further help.